Fractional Operations

Seeking operational expertise? Be it for a niche project or regular guidance across various sectors, I am here to provide the operational support you need. Experience the prowess of specialized skills without the bounds of a full-time commitment.

Bringing confidence and expertise to your operational challenges.

  • Drawing from a wealth of experience, I’ve had the privilege of collaborating with, supporting and working with outstanding organizations across diverse industries, including renowned brands such as 1-800-GOT-JUNK?, Men in Kilts, The 2010 Vancouver Olympic and Paralympic Winter Games, Hootsuite, QuickMobile (CVent), FrogBox, and Vancouver Island University, BC Ferries Corporation, Visa, KPMG, Walmart and Whirlpool.

    Past roles and titles are as diverse as my client portfolio: Business Analyst, Manager of Training & Development, General Manager, Workforce Venue Manager, Senior Training Specialist, Help Desk Manager, Instructional Designer, Event Producer, Onsite Technical Support, Regional Training Coordinator, Retail Sales Specialist, Commercial Fisherwomen and canning & preserve queen.

    With my extensive background, there's a good chance I've encountered, supported, or collaborated on a project like yours. My goal is to bring this wealth of experience to provide you with fractional operations support without the commitment of a full-time resource.

  • Project Showcase: Private Ferry Company - Timesheet and Crew Scheduling Software Implementation - Onsite Support

    In the ever-changing world of private ferry transportation, efficiency and accuracy are paramount. I was contracted to provide comprehensive onsite support, one-on-one training and technical troubleshooting to a workforce of 270 unionized and non-unionized employees. Traveling to 11 different vessels, 10 ferry terminals and 1 warehouse over the span of 4 months; coordinating schedules, logistics and navigating “weather events”.

    When being onsite was not an option, support was delivered remotely over WebEx, email and phone.

    As the needs of each employee were unique, I tailored support and provided one-on-one training sessions to address the specific needs of each member. This included tailoring support and instruction to accommodate diverse learning styles, technology comfort, unique personalities, operational availability - maintaining 100% flexibility to minimize disruptions to operations.

    Working with a team that spanned multiple departments, employees, contractors, the project's anticipated roll out date was the Summer of 2023.

Could you use operational support?